International Toll Customer Survey - TPC
Thank you for participating in the 2008 Customer Outreach Survey in partnership with the International Bridge, Tunnel and Turnpike Association (IBTTA) and your local toll agency.
Gender:
Male
Female
Age:
Under 21
21 - 25
26 - 30
31 - 35
36 - 40
41 - 45
46 - 50
51 - 55
56 - 60
Over 60
Education:
High School or Lower
Some College
College Degree
Masters Degree
PhD / Doctoral Degree
Where are you located? (City, State/Province, Country) ie: Dallas, TX, USA  * 
How often do you use the tollway?
Daily
Weekly
Monthly
A couple of times a year
What is the primary reason you use the toll road?
Saves time
Safety
Better road conditions
There is no good alternative for my commute
How safe is the toll road in your area?
Lowest Highest     
1 2 3 4 5 N/A
How is traffic flow on the toll road in your area?
Lowest Highest     
1 2 3 4 5 N/A
How does your local toll road communicate with you?
Newsletter
Mail
E-mail
They don't communicate with me.
When you need assistance from the toll road in your area, how do you contact them?
Website
E-mail
Phone
Mail
Retail / In person
How would you rate the value of using the toll road?
Lowest Highest     
1 2 3 4 5 N/A
What advice would you give the toll road in your area to help them improve?
Please rate how important quality customer service is to you and then rate your satisfaction with toll customer service in your area.
   
Very
Dissatisfied		 Very
Satisfied		  
1  2  3  4  5  No Experience
Very
Unimportant		 Very
Important		  
1  2  3  4  5  Not Applicable
Please rate how important construction notifications are to you and then rate your satisfaction with receiving notification in your area.
   
Very
Dissatisfied		 Very
Satisfied		  
1  2  3  4  5  No Experience
Very
Unimportant		 Very
Important		  
1  2  3  4  5  Not Applicable
What advice would you give the toll road operator in your area to help them improve?
What do you believe toll roads should be planning for in 5 years?
What do you believe toll roads should be planning for in 10 years?
What is your understanding of how the tolls you pay are used?
How do you pay your tolls?
I pay cash at a booth.
I have an electronic transponder on my vehicle.
They send me an invoice in the mail and I return payment.
If you pay cash, why do you choose this option instead of an electronic method?
Please rate your level of trust with toll operators, 1 being the lowest level of trust and 5 being the highest level of trust.
Lowest Highest     
1 2 3 4 5 N/A
Why?
Is there anything else you would like to add?
 
False
  ( * ) denotes a required field