Customer Driven Manager (CDM) is an award winning enterprise management solution that helps synchronize customers and frontline employees to produce an affordable world class sales and service experience. This easy to use, scalable, and centrally managed platform changes everything.

• Includes a robust survey engine that manages thousands of unique surveys daily.
• Enterprise reporting of all key indicators with the ability to drill down and correct the performance gaps necessary to improve. (Net Promoter, Customer Sat, and thousands of unique Individual Action Employee Surveys)
• Fully hosted application - no hardware requirements.
• Permission based web access for all employees.
• Virtual Focus Groups, 360 Degree Leadership Surveys, Employee One on Ones and many more internal features.
• Improves effectiveness and efficiency of customer touch-points

For a free 30-day trial of this award winning software, Click Here ».

The formula is quite simple:



Imagine thousands of customers encouraging, coaching and course correcting employees every day. See the award winning NTTA case study video here:

Most organizations today pay their own employees to quality monitor, coach, and train staff, write performance reviews, and encourage staff to help improve the customer experience. Most of these responsibilities fall on the front-line supervisor. Companies relieve their load by adding additional dedicated QM, training and sometimes even additional coaches, group leads, etc. to offload the work. This means more $$$$$. If the customers pick up some of this burden then you can either

• A. Increase your Supervisor to Agent ratio; Increase your QM to agent ratio
• B. Allow the supervisors to get more or different work done.

The result: 1000's of customers helping us do the work we normally pay to do.



Our best solution for improving our frontline supervisors is to get them help from our most valuable, affordable and available resource: the customer.

Continue Reading: CDM Customers »

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