From the pioneers of Quality Monitoring, TPC brings you the next generation sales and service application. Customer Driven Management is a hybrid Customer Experience/Performance Management hosted application.

Need more resources, more budget, more time? Have you considered asking your customers for help? CDM engages your customers to coach, encourage and transform your front-line personnel. The result: lower cost, better customer experience, higher quality and an increase in customer loyalty.

We can put your customers to work advising, coaching, motivating, and quality monitoring your staff.
...are all critical measurements for any sales and service organization.

But none of these can actually drive change....

With CDM you can manage all of the key performance indicators while leveraging customers to actual drive the behavior changes you desire.

CDM is a hosted application and is simple to install and use. No hardware or software required. Contact us to try CDM free for 30 days and let your customers start helping you today!.

Michael Tamer's Blog

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